Concierge-Style Accounts Receivable
A relationship-first approach to collecting overdue invoices. Recover more revenue while strengthening — not damaging — your client relationships.
Coming SoonWhat is Concierge Collections?
Concierge Collections is a white-glove accounts receivable management service that treats your clients with dignity and respect throughout the recovery process. Instead of aggressive collection tactics that burn bridges, our approach uses personalized, empathetic communication to understand why payments are delayed and work collaboratively toward resolution.
Every interaction is tailored to the specific client relationship, invoice history, and circumstances. Whether a client forgot, is experiencing cash flow difficulties, or has a dispute — the concierge approach finds the right tone and solution to recover your money while preserving the business relationship.
Built on Four Pillars
Our concierge approach is fundamentally different from traditional collections. Every interaction is guided by these core principles.
Empathy First
We start every conversation by understanding the client's situation. Late payments often have a story behind them — cash flow timing, internal approval delays, or simple oversight. Understanding the "why" leads to faster resolution.
Full Transparency
Both you and your client have complete visibility into the process. No hidden fees, no surprise escalations. Your client always knows what to expect, and you always know the status of every outreach.
Polite Persistence
Consistent, respectful follow-ups at thoughtfully timed intervals. Not aggressive — but not passive either. A structured cadence that keeps your invoice top-of-mind without alienating your client.
Brand-Aligned Communication
Every message is crafted to reflect your brand's voice and values. Your clients will never feel like they've been "sent to collections." It feels like a natural extension of your business communication.
Multi-Channel Outreach
Reach clients through the channel that works best for them. The concierge service coordinates across multiple touchpoints for maximum effectiveness.
Personalized Email
Custom-crafted email sequences that start with a friendly check-in and progressively convey urgency — all in your brand's tone of voice.
Example: "Hi Sarah, I noticed INV-0042 is still open. Is there anything holding this up? Happy to discuss flexible options."
Courtesy Calls
Warm, professional phone outreach for high-value invoices or when email hasn't gotten a response. Trained agents who represent your brand.
Example: A brief call to accounts payable to confirm the invoice was received and ask if any documentation is needed.
SMS Check-Ins
Short, friendly text reminders for clients who prefer mobile communication. Quick and non-intrusive with direct payment links.
Example: "Quick reminder: Invoice #0042 for $2,400 is 7 days past due. Pay here: [link]. Questions? Reply to this text."
Client Payment Portal
A dedicated, branded portal where clients can view outstanding invoices, set up payment plans, or communicate about disputes — all self-service.
Example: Client logs in to see all outstanding invoices, selects a 3-month payment plan, and sets up autopay.
Intelligent Escalation Stages
A graduated approach that starts soft and increases urgency over time — always proportional, never threatening.
Friendly Reminder
Days 1-7 past due
A warm, casual check-in assuming the best — maybe the invoice was missed or stuck in an approval queue.
Active Follow-Up
Days 8-21 past due
More structured outreach across multiple channels. We start asking if there are any issues and offer to help resolve them.
Escalated Engagement
Days 22-45 past due
Direct engagement with decision-makers. We communicate the importance of resolution while maintaining professionalism.
Final Resolution
Days 45+ past due
Last efforts before the account is flagged for advanced recovery. The client is given every opportunity to settle on fair terms.
Real-World Scenarios
See how the concierge approach handles common accounts receivable challenges with tact and effectiveness.
The Forgotten Invoice
A freelance designer has a $3,200 invoice that's 12 days overdue with a long-time client. The client's AP team switched systems and the invoice fell through the cracks.
Outcome
A friendly email reminder with the original invoice attached. The client's AP manager responds within 24 hours with an apology and processes payment that week. Relationship intact, cash recovered.
The Cash-Strapped Startup
A consulting firm is owed $8,500 from a startup client who just lost a major contract. The startup wants to pay but genuinely cannot afford the full amount right now.
Outcome
A courtesy call identifies the situation. A 3-month payment plan is arranged — $2,833/month with no late fees. The startup pays in full over 90 days and continues to be a loyal client for years.
The Scope Dispute
A development agency has a $15,000 invoice that a client is partially disputing. The client believes $4,000 of the work was outside the agreed scope.
Outcome
A mediation conversation clarifies the misunderstanding. The client agrees to pay $13,000 immediately, with the remaining $2,000 applied as a credit toward future work. Both parties walk away satisfied.
Why Concierge Collections Works
Traditional collections burns bridges. The concierge approach builds them — and recovers more money in the process.
Higher Recovery Rates
Businesses using relationship-based recovery approaches see up to 25% higher collection rates compared to traditional aggressive methods. Clients are more willing to pay when treated with respect.
Preserved Client Relationships
Over 90% of clients who go through the concierge process continue doing business with you afterward. Compare that to traditional collections, where client retention drops below 15%.
Save Hours Every Week
Stop spending your evenings writing awkward "just checking in" emails. The concierge service handles all follow-ups, negotiations, and payment arrangements on your behalf.
Actionable AR Insights
Get detailed analytics on your receivables — average days to payment, at-risk accounts, recovery trends, and client payment patterns. Make smarter decisions about credit terms and client management.
Stop Chasing Payments. Start Recovering Revenue.
Join the waitlist for Concierge Collections and be the first to experience a smarter, more humane way to manage overdue invoices.
Join the WaitlistComing soon. Sign up to get early access when we launch.