Concierge AR Collections, Chased by Real People
The human layer on top of Automated Collections. When automation has done all it can, a trained specialist empathetically chases overdue invoices on your behalf, recovering the cash while protecting the client relationship. You only pay when a human collects what software could not.
01 / Concierge Collections
What is concierge, human-in-the-loop collections?
Concierge collections is the human extension of Automated Collections. The self-running engine works every overdue invoice across email and SMS first; when an invoice still will not move, a real Invoice My Clients specialist picks up the case and works it by hand, calling, writing, and negotiating on your behalf under your name.
It is human-in-the-loop by design: people bring the judgment, warmth, and persistence that software cannot, while the platform keeps the timing, context, and audit trail. Incentives stay aligned, we only earn when you actually get paid.
- A trained specialist works each escalated invoice by hand, on your behalf.
- Empathetic, relationship-first outreach that protects your client rapport.
- Picks up exactly where Automated Collections leaves off, with no gap.
- Success-based: you pay only when a human recovers what software could not.
02 / Capabilities
Recovery that sounds like you, handled by people
The cases that genuinely need a human get one, so you never have to make the awkward call.
Dedicated AR specialist
A real person owns your escalated invoices end to end, not a rotating call-center script.
Empathetic outreach
Calls and messages are warm and professional, written to keep the relationship intact while still getting you paid.
On-brand, on your behalf
Specialists reach out under your business name and tone, so clients experience a thoughtful nudge from you, not a third-party agency.
Seamless handoff from automation
When the automated cadence is exhausted, the invoice moves to a human with its full history and context attached.
Negotiation and payment plans
Specialists can arrange partial payments, installment plans, and settlements within the limits you approve.
Aligned success fee
Turning it on is free. You pay a small fee only on invoices a human actually recovers, with a per-invoice floor that protects small balances.
03 / Process
How it works
Turn it on
Enable concierge on top of your Automated Collections at no upfront cost. Set your tone, your limits, and the balances worth a human touch.
Automation works first
The self-running engine chases every overdue invoice across email and SMS, exactly as it does today.
A human takes over
Cases the software cannot close are handed to a dedicated specialist, who works them empathetically and persistently on your behalf.
You get paid, then we earn
When a recovery lands, you keep the payment and pay a success fee only on what the human collected. No recovery, no fee.
04 / FAQ
Frequently asked questions
How is this different from Automated Collections?
Automated Collections is software: scheduled, AI-written reminders across email and SMS. Concierge adds real people who take over the invoices automation cannot close, working them by phone and personal outreach on your behalf.
Will my clients know it is a third party?
No. Specialists reach out under your business name and tone, so the experience feels like a careful follow-up from you, not a collections agency.
What does it cost?
Turning it on is free. You pay a success fee, a small percentage with a per-invoice floor, only when a human recovers an invoice the software could not. If nothing is collected, there is no fee.
Is it aggressive? I do not want to damage relationships.
The opposite. Concierge is built around empathy: the goal is to recover the cash while keeping your client relationship intact. Outreach stays warm and professional and respects the quiet hours and limits you set.
Let a human close the invoices software cannot
Add empathetic, on-your-behalf AR recovery on top of Automated Collections. You only pay when it works.
Concierge success fee applies only to invoices recovered by a human. Enablement is free.