Financial & invoicing terms explained
Credit memo
A credit memo (credit note) is a document that decreases receivables—often for returns, pricing errors, or service shortfalls.
Linking to the original invoice
Reference invoice numbers and line items you are reversing or adjusting. Partial credits are common.
Tax handling
Reverse tax consistently with the original taxable base to stay audit-safe.
Customer experience
Credits are clearer than editing old PDFs—preserve audit trails.
Credit memo — FAQ
- Credit memo vs refund?
- Memo adjusts the invoice; refund is cash movement—often paired.
- Tax on credits?
- Usually reverse tax lines consistent with the original invoice.
- Partial credit?
- Yes—line-level or proportional depending on policy.