Financial & invoicing terms explained
Chargeback
A chargeback is a forced reversal of a card transaction—often triggered when the cardholder disputes a charge.
Evidence
Provide contracts, delivery proof, and refund policies to the network.
Prevention
Clear billing descriptors and proactive customer service reduce disputes.
Operational impact
Fees and reserves may apply—monitor processor notices.
Chargeback — FAQ
- Respond how?
- Provide evidence—contracts, delivery proof, IP terms.
- Prevent?
- Clear descriptors on card statements and proactive customer support.
- Fees?
- Processors may charge chargeback fees—factor into pricing.