Financial & invoicing terms explained
Chargeback
A chargeback is a forced reversal of a card transaction - often triggered when the cardholder disputes a charge.
Evidence
Provide contracts, delivery proof, and refund policies to the network.
Prevention
Clear billing descriptors and proactive customer service reduce disputes.
Operational impact
Fees and reserves may apply - monitor processor notices.
Chargeback - FAQ
Respond how?+
Provide evidence - contracts, delivery proof, IP terms.
Prevent?+
Clear descriptors on card statements and proactive customer support.
Fees?+
Processors may charge chargeback fees - factor into pricing.