Financial & invoicing terms explained
Dunning
Dunning is the policy-driven sequence of reminders and escalations before serious collections.
Automation
Email and SMS cadences trigger on days past due with invoice facts and pay links.
Tone
Stay factual - assume good intent until data shows otherwise.
Regulation
Consumer debt has additional protections - adapt scripts accordingly.
Dunning - FAQ
Is dunning the same as collections?+
Dunning is the automated ladder before human collections.
Regulations?+
Consumer debt has stricter rules - verify scripts and contact windows.
Pause dunning?+
Yes during good-faith disputes on specific lines.